Shipping
We aim to ship in-stock items within 1 to 2 business days. For products sourced from manufacturers in Italy and the USA, an out-of-stock item typically means a delivery time of 2 to 3 weeks. Manufacturers based in Norway, Sweden, Denmark, Germany and Belgium generally supply us within 2 weeks.
Return Request
You can return or exchange items within 14 days of receipt. Simply register your return using the form on the right.
What you need to know
- Conditions: the item must be complete, undamaged and preferably in its original packaging.
- Costs: return shipping costs are at your own expense, except in case of an error or defect on our part.
- Exceptions: books, (digital) charts and custom-made items are excluded from returns.
- Processing time: we process your return within 5–7 business days after receipt and inspection.
- Exchanges: select Exchange in the form and note your desired size or variant under Comments.
- Returning in-store: possible during opening hours in Almere. Please bring your ticket number or invoice number.
Step-by-step guide
- Register – fill in the form with your order and item number(s), the reason for the return, and your preferred resolution (refund or exchange). You will receive a ticket number from us.
- Pack – pack the item securely and include the ticket number.
- Ship the package by PostNL or DHL.
Tip for fast processing: clearly write the ticket number on the box and keep the shipping receipt with track & trace.
Contact
Do you have any questions? We're happy to help:
+31783021150 · [email protected]
By registering your return, you agree to our return conditions.
Return Form – Marine Outlet
Fill in your details and select your preferred resolution (refund or exchange). After submitting, you will receive a ticket number by email.
Tip: clearly write your ticket number on the box and keep the shipping receipt with track & trace.
Refunds take place after the product is checked by our warehouse and within 14 days of approval.
